If you have a Named-User License.
- Ensure that all Adobe products have been removed from your machine. Check the Software Center to see if the Adobe Product Cleaner – Uninstaller has been installed under the Installation Status. If it has, then you should be good to go. If it gives you an error message, then you need to contact the Help Desk with your machine name. This should disappear in the next couple of weeks, so you can also check your Start Menu and see if any Adobe products appear.
- In the Software Center, there should also be an application called Adobe Creative Cloud 5.8.0.592. You will want to install this. It should not require admin rights or anything special.
- Once that is complete, you should have a colorful sideways infinity symbol on your desktop. If it is not on your desktop, it should appear under Adobe Creative Cloud when you search in the Windows Search bar. You will want to select this, and it should open up the Creative Cloud Application with options to install all of the Adobe products.
- Choose the Adobe product you want to install and select the install button. It should start installing the product. Once complete, you can install another if you desire. If it says, Try or Buy, something is wrong, you need to contact Managed Desktop for assistance with your machine name.
- Once you have installed all the products you want, you can sign in using your Unity ID and password. Once you put in your Unity ID email, it should take you to a Shibboleth sign-in, and you should be all set.
- You can also install the products on a personal machine by going to Adobe.com, signing in, and downloading/installing the product(s) you want.
If you have a Shared-Device License.
- Ensure that all Adobe products have been removed from your machine. Check the Software Center to see if the Adobe Product Cleaner – Uninstaller has been installed under the Installation Status. If it has, then you should be good to go. (This will disappear in the next week or so, so you can go to your Windows search and type in Adobe to check as well. If you do not see any Adobe products, you are also good to go as well.)
- In the Software Center, the product(s) that were requested for that machine should be listed. You can double-click them and install the product(s).
- Choose the Adobe product you want to install and select the install button. It should start installing the product. Once complete, you can install another if you desire. If it says, Try or Buy, something is wrong, you need to contact Managed Desktop for assistance with your machine name.
- Once you have installed all the products you want, you must sign in with an Adobe ID. This is something you have to create with Adobe (for free). You do not want to use your Unity ID and password. You will need to track this as NCSU cannot offer any assistance.