Assistance Request

Only use this form if you need assistance from Software Licensing Management on purchasing software, licensing questions/issues or general information regarding software products.

If you are having problems downloading, installing or using the software then you will need to contact the Help Desk at 515-4357 or

Please use your NCSU email address if you have one.
The software product you need assistance with. Please include the version.
Include as much detail as possible so that we can assist you. If you get an error, list the error, when it occurred and what you have tried (if anything) to fix it.