What if my Microsoft Office for Windows product won't activate?
If your Microsoft Office product will not activate, then you will need to run the Manual Activation Tool.
If you are still unsuccessful, then you can visit the Help Desk (919-515-4357) for assistance.
What is Microsoft Azure Dev Tools for Teaching (Imagine)?
In order to use Azure Dev Tools for Teaching:
- Visit the Student portion of the Azure Dev Tools for Teaching Website
- Click the Activate Now button on the first section.
- Create an account by filling in your NCSU email address, University, and created password.
- Verify your account.
- An email will be sent to you; click on the link provided.
- You are now free to download any of the available products.
Software Licensing Management does not provide support for Microsoft Azure Dev Tools for Teaching. You will need to use the support featured on the Azure Dev Tools for Teaching Support page.
How can I acquire Microsoft Project, Visio or other products not included with Office?
Products not covered under our Office and Windows EES agreements will need to be purchased through our Select Agreement.
Project, Visio, and several other products are included in the NCSU Marketplace under our current provider Dell. All products listed in the Marketplace come with Software Assurance. If you do not want Software Assurance, do not have access to the Marketplace or would like a product that isn’t listed, then you will need to email our contact at Dell (Jeffrey_Goletz@Dell.com) for assistance.
Once you have purchased a product, your department is responsible for maintaining the invoice for future records. Contact Software Licensing Management for access to the software and/or license keys.
How can I acquire Microsoft SQL?
Microsoft SQL can be purchased under our CISSvr enterprise agreement. Both SQL Server Standard and SQL Server Enterprise are available, and both are licensed based on the number of cores you are using. The minimum number of cores permitted by Microsoft is four. To get pricing or to purchase SQL licensing, please contact Software Licensing Management. Please let us know whether you need Standard or Enterprise and how many cores you will be running. Microsoft SQL licensing has an annual licensing fee.
How can I acquire Microsoft Server?
Faculty & staff can download Server from the Software Licensing Management website.
What Microsoft Agreements has NCSU licensed?
The Microsoft Campus Agreement (recently renamed to the Microsoft Enrollment for Education Solutions (EES) is a volume license agreement based on the number of faculty and staff on campus instead of the number of computers. Currently NC State has two active campus agreements:
M365 A3 Agreement: Provides Microsoft Office, Windows, Active Directory and other Microsoft enterprise licensing for all covered faculty and staff. This includes the ability to access Office 365, an online version of Microsoft Office, as well as a version of Microsoft Office that can be downloaded and installed on personal computers.
Some employees may not be included in the initial M365 A3 count based on their employment status. If any employee has questions about whether they are entitled to M365 access, please email email@example.com.
Under the M365 A3 agreement, students can get a free copy of Office and Windows for their personal use. Unfortunately, retirees are no longer permitted access to a free copy of Microsoft Office due to the increased costs to the university.
CISSvr Enterprise Agreement: Provides access to Microsoft Windows Server to faculty and staff who need it for installations on university owned machines. Products licensed under this agreement include Windows Server Datacenter, Windows Server Standard, SharePoint Enterprise, Skype for Business Server, Although this agreement does not permit unlimited use of Microsoft SQL Server or Remote Desktop Services, it can be purchased under the CISSvr Enterprise Agreement. Contact firstname.lastname@example.org for details.
The CISSvr Enterprise Agreement also provides licensing for Virtual Desktop Infrastructure (VDI) E3 licensing, replacing the prior VDA agreement. This new agreement provides Windows OS rights to students who must connect to university Windows resources using their personal computers. More information about this licensing and changes to VCL can be found in the Microsoft VDI FAQs.
How is the M365 License Agreement licensed?
The new M365 licensing utilizes Education Qualified User (EQU) counts as opposed to the previously used FTE counts.
- FTE = 1 license for each full-time faculty/staff + 1/3 license for each part-time faculty/staff
- EQU = Any faculty/staff that uses an Education Qualified Platform Product for benefit of the university under the M365 A3
Under the EQU count, only those employees licensed for M365 A3 will have access to the software and benefits (Office, Windows, Active Directory, etc.). The licensing is one-to-one, meaning that once the number of licenses have been assigned to users, no additional licenses can be distributed. At this point, additional M365 licenses will need to be purchased.
What is Microsoft E-Learning, and how do I get access to it?
As part of the NC State’s site licenses has with Microsoft, faculty and staff are now eligible for FREE E-Learning from Microsoft. E-Learning offers hundreds of hours of select courses in multiple languages for Microsoft’s most popular products.
The E-Learning is grouped into five categories:
What is Software Assurance?
When you acquire licenses through the Microsoft Select Agreement you can enroll the licenses in Software Assurance. Software Assurance continues for the length of the Select Agreement and provides updates to all software covered. When the Select Agreement renews, Software Assurance will also have to be renewed to maintain the coverage. Our Select Agreement is current through 7/31/2019.
Software Assurance also provides users downgrade rights to prior versions of the software if needed, as well as providing access to E-Learning content for your covered products.
Microsoft Campus Agreements automatically have Software Assurance included.
Why can't I use SharePoint on a University machine?
While faculty, staff, and students can create sites using SharePoint, this service is not currently an enterprise-level service and as such, is not supported for campus use.
While the cloud-based, Office 365 SharePoint solution may be an option for private use, it is strongly discouraged for official campus business. This service does not offer the base security, authentication, and design features available for other campus web services.
Supported enterprise web hosting solutions can be found at getontheweb.
What happened to the VDA agreement?
The VDA is no longer licensed and has been replaced by the Virtual Desktop Infrastructure (VDI) E3 and Azure Windows Virtual Desktop (WVD) licensing. More information about this licensing and changes to VCL can be found in the Microsoft VDI FAQs.
Under what conditions can I run Windows on a Virtual Machine?
Windows licenses covered with Software Assurance can be used within a virtual machine, running up to four instances. Software Assurance also permits remote access to the virtual machine. The virtual instances can be used on qualifying operating systems (basically Windows and Macintosh. Linux is not a qualifying operating system). For devices which do not have a qualifying operating system, a separate Virtual Desktop Infrastructure (VDI) subscription license can be purchased.
OEM Windows licenses only provide the right to run the software locally on the OEM licensed device or connect to it remotely with Window Remote Desktop by the licensed user. The licenses do not allow running Windows remotely in a virtual environment.
What if I receive a message 'Account Doesn’t Allow Editing on a Mac' when using Microsoft Office?
If you can’t edit Microsoft Word documents while on a Mac computer, try the following solutions:
Ensure you have the correct Office license
- Log in to Office 365 portal.
- Settings>Office 365>subscriptions
- Under the licenses section, make sure you have been assigned the “The latest desktop version of Office”.
If that does not work:
- Download and run the licence removal tool.
If that does not work, follow the steps below:
- Make sure you are connecting to the Internet.
- Sign out account and Quit Office apps.
- Go to the Library folder and open Group Containers. Ctrl+click each of these folders if present, and Move to Trash.
- Restart Office then sign in with your account.